• To determine warranty requirements for a specific product, please contact us directly at [email protected] for assistance.
  • Please note warranty processing will be subject to the individual manufacturer’s policies and discretion.
  • Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
  • It is important to observe the rider restrictions for your particular product.
1. What does my warranty cover?
  • This warranty is expressly limited to manufacturing faults, defects and repair are the sole remedies of the warranty.
  • The warranty components includes motor, battery, controller, throttle and display unit, charger unit, all other electrical wiring and components.
  • The cost of shipping the product back may not be covered. All circumstances to be considered.
  • If you unsure please contact us for further assistance?
2. What does my warranty not cover? 
  • Normal wear and tear
  • Damage due to improper assembly or maintenance.
  • Damage due to the installation of incompatible parts or accessories.
  • Damage or failure due to accident, misuse, abuse or neglect.
  • Damage due loading over the manufactuers weight limit.
  • Damage due to exposure to water or dampness.
3. In what circumstances does my warranty become void?
  • The scooter has been ridden in the rain or has any water ingress*
  • Any modification to the frame, or components voids this warranty entirely.
  • The scooter has been misused – for example it has been ridden by a rider over the recommended weight.
  • The scooter has not been maintained – for example unchanged punctures and missing parts.
  • The scooter has been serviced or modified by anyone other than an authorised partner.
  • If you are not the original owner.
4. Warranty Procedure
  1. Please email us at [email protected]
  2. Please send photos and video evidence of the damage/issue and order number which must be attached.      
  3. Scoot City will review the information provided and will respond with a resolution within 48hrs.
5. What are the scooter rider restrictions and recommendations?
  • We have categorised which are adult scooters and which are suitable for kids, please adhere to these categories?
  • Kids scooters are built for ages 7-13yrs or 110cm-155cm tall and should not be ridden by anyone over 55kg.
  • If you are unsure which Scooter or Electric Bike to buy, and wish to check before purchasing? Please contact us at [email protected]