Thanks for shopping with alphascootz.eu. All orders will be shipped from the EU warehouse（Except some accessories) depending on your location. We offer FREE shipping on all qualifying orders. Once your order has been placed you can start following the tracking two days later at the following link: https://www.17track.net/zh-cn and you should receive your order in about 4-10  working days.

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 1 working days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

We do not ship to countries other than those listed above at this time.

The above logistics information applies to electric bicycles and electric scooters. For individual bebike/scooter accessories, we may send them from China due to warehouse shortages, and we will have relevant instructions on the accessories page.

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

If your order is delayed, please contact us via email [email protected], we will check the situation with the courier company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Email: [email protected]