Warranty

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• To determine warranty requirements for a specific product, please contact us directly at [email protected] for assistance.
• Please note warranty processing will be subject to the individual manufacturer’s policies and discretion.
• Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
• It is important to observe the rider restrictions for your particular product.

1. What does my warranty cover?

• This warranty is expressly limited to manufacturing faults, defects and repair are the sole remedies of the warranty.
• The warranty components includes motor, battery, controller, throttle and display unit, charger unit, all other electrical wiring and components.
• The cost of shipping the product back may not be covered. All circumstances to be considered.
• If you unsure please contact us for further assistance?

2. What does my warranty not cover? 

• Normal wear and tear
• Damage due to improper assembly or maintenance.
• Damage due to the installation of incompatible parts or accessories.
• Damage or failure due to accident, misuse, abuse or neglect.
• Damage due loading over the manufactuers weight limit.
• Damage due to exposure to water or dampness.

3. In what circumstances does my warranty become void?

• The scooter has been ridden in the rain or has any water ingress*
• Any modification to the frame, or components voids this warranty entirely.
• The scooter has been misused – for example it has been ridden by a rider over the recommended weight.
• The scooter has not been maintained – for example unchanged punctures and missing parts.
• The scooter has been serviced or modified by anyone other than an authorised partner.
• If you are not the original owner.

4. Warranty Procedure

1. Please email us at [email protected]
2. Please send photos and video evidence of the damage/issue and order number which must be attached.      
3. Scoot City will review the information provided and will respond with a resolution within 48hrs.

5. What are the scooter rider restrictions and recommendations?

• We have categorised which are adult scooters and which are suitable for kids, please adhere to these categories?
• Kids scooters are built for ages 7-13yrs or 110cm-155cm tall and should not be ridden by anyone over 55kg.
• If you are unsure which Scooter or Electric Bike to buy, and wish to check before purchasing? Please contact us at [email protected]

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